FAQs

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Successful remodeling projects depend upon mutual trust and consistent communication between you and your remodeler. You need to count on your remodeler's technical expertise and ability to complete the job as promised. In addition, your remodeler will count on you to carefully prepare for and understand the remodeling process.

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What type of remodeling do you offer?

Bathrooms are our specialty! However, we're ready, willing and able to do everything from kitchens, to finishing basements as well as small and not-so-small home improvement projects and tiling.

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What are my responsibilities as the homeowner?

We ask that you please remove personal items from the work areas. If you need any help with a few larger items, we'd be happy to assist! 

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What can I expect during the production phase of the project?

During the job we will strive to make your remodeling experience as pleasant as possible. Construction jobs are inherently noisy during certain phases, but we are always conscientious of the surrounding property owners. There can be various work vehicles parked in proximity to the job site. We will do our best not to interfere with your normal parking, but you may have a truck and/or trailer or two in front of your house at some point. As always, we will make every effort to be respectful of your neighborhood.

 

Will there be any disruptions in electricity or plumbing during the job?

During the remodeling process, especially at the beginning, it may be necessary to turn off the water or the gas to the entire home or turn off some electrical circuits for an hour or so. We will try to give you as much advance notice as possible. Also, if you are concerned about this temporary disruption for any reason, please let us know so we can work with you to minimize any inconvenience.

 

Why do things look unfinished?

Remodeling is a work in progress. After the cabinets are installed, adjustments will need to be made to align the doors and drawer fronts. Countertops will be caulked following the painting, in most cases. Nail holes will be puttied prior to final walk-through. Anytime you have questions about the progress of the job, please don’t hesitate to ask. Our goal is to make sure you are satisfied when we are finished.

 

What if I decide that I would like additional work done at the time of construction?

Sometimes during the course of the job, the description of work may change. This can be due to a client request or an unforeseen condition. Any requests for changes should be made as promptly as possible on an Add On form signed by both parties prior to proceeding with the change. Any additional costs incurred must be paid upon the receipt for an invoice when the change is complete. Unforeseen conditions can surface in any home. Examples include concealed asbestos insulation, deficient building structure or substandard wiring. If an unexpected situation arises, you will be notified as soon as possible. Any related costs will be priced for your approval prior to proceeding. Often times it is best to proceed on a time and material basis so that the flow of work and schedule of the job is not delayed. Keep in mind that any change to the work description can have an impact on the original time schedule of your project.

 

What do I need to do if I am supplying items for the project?

If you are supplying any items for this project, we request that they be on site prior to the start of construction. Any items not on site when needed will delay the project. Our warranty does not cover any items supplied by the client. If a product supplied by the client fails, it is the client’s sole responsibility to address that issue. If repair of such a product requires work by Remodelers, Inc or our subcontractors, you will be subject to a charge for that work.
Any items that are slated for re-use are solely at the risk of the client. We do not accept any responsibility for proper functioning of any salvaged item. We will take all reasonable precautions in reinstalling such items, but cannot guarantee their performance or appearance.
 

How do your rates compare with other remodeling companies?

We pride ourselves on doing a high quality job at a competitive price. We probably are not going to be the cheapest, but most likely are not going to be the most expensive either. Our rates tend to fall somewhere in the middle.

 

Do you offer a warranty?

Remodelers, Inc. warrants all Onyx materials for life, but there may be additional labor costs for installation of replacement materials or corrections. We also follow all other material manufacturer warranties.

 

What can I expect from Remodelers, Inc.?

Remodelers, Inc is committed to providing its clients with the best possible remodeling services available. The remodeling process is disruptive to your schedule and life, so we try to contain our mess and dust as much as possible. We seek to keep the worksite as safe as possible and clean up after ourselves. If at times you are not happy with something, please tell us, and we will do our best to address it immediately. Your continued satisfaction is paramount to the end.

We look forward to working with you!